Our company takes "Scientific management, product quality is constantly improving, seeking change and innovation, constantly meeting customer requirements" as the quality policy

Follow the "Pragmatic and honest" business philosophy, "Quality first" manufacturing philosophy, "Seek constant change" development philosophy and "People-oriented" corporate management philosophy

The following is our commitment to the quality of our products:

Pre-sales

Due to the serialization and diversification of products, there are differences in aspects such as size, installation form, and operation method.

Therefore, customers should try to communicate with our technical personnel before placing an order.

After-sales

If you encounter any difficulties during installation and use, please feel free to call or write to us.

If necessary, our company can send technical personnel to the site for technical guidance and service.

We provide lifelong technical guidance, free technical consultation and technical services.

Within the warranty period, if there are any quality problems with the product, we are responsible for implementing the "three guarantees" service (warranty, return, replacement).

We provide one year free warranty service for the equipment we supply. During the warranty period,

Any equipment failures or damages caused by our design, manufacturing, materials, installation, or commissioning will be repaired or replaced free of charge. After the warranty period, we still provide lifelong maintenance service.

If general quality problems occur during installation and use, our company will provide a proper response within one working day;

If major quality problems occur, our company will send personnel to the site to solve the problem within 2 working days or another agreed time.

In order to ensure that our products are fully affirmed by our customers, we welcome customers, leaders of relevant departments and experts to visit, inspect and guide us.

Our company welcomes our customers to track and supervise the quality of our products, and provide valuable opinions and suggestions so that we can continuously improve to meet the needs of our customers.

Our service tenet:

Your satisfaction is our unwavering pursuit, and your needs are our goal!

Shanxi Huineng Technology Co., Ltd.